• Partner with sales teams to establish and achieve daily and quarterly objectives, driving business growth and performance.
• Successfully improved conversion rate by 30% year-over-year through data-driven decision making and targeted optimization strategies.
• Key contributor to revenue growth by maintaining exceptionally low attrition rates, directly resulting in $450,000 in retained revenue.
• Supervise operational processes and infrastructure, identifying areas for enhancement and implementing process improvements to increase efficiency.
• Analyze sales trends and opportunities, developing strategies to optimize processes and execution.
• Collaborate with cross-functional back-office teams to ensure seamless business operations, foster a positive work environment, and uphold company values.
• Address operational concerns and monitored customer/client satisfaction, implementing corrective actions to ensure exceptional service.
• Successfully manage a large-scale program comprising over 150 agents, team leads, and support staff, driving productivity and performance.

• Created relationships with customers to identify their potential needs.
• Established and strengthened long-term customer relationships by providing constant communication and setting realistic expectations.
• Developed creative solutions to identify new customers.
• Contributed to sales innovations and strategic business development.

• Partner with Operations Senior Leadership to identify training programs
• Partner with Human Resources and Transportation Operations management to ensure on-boarding training is completed for all new employees prior to working in a production environment
• Ensures compliance with federal and state safety regulations (e.g., Occupational Safety and Health Administration (OSHA), Department of Transportation (DOT), Environmental Protection Agency (EPA), etc. and that all Health and Safety processes and procedures are followed through oversight of FreshDirect.
• Oversees training and certifications, plans and analyzes safety activities and goals, manages external relationships, and fosters a safe working environment.

• Evaluated and reported training program effectiveness, and implemented changes as needed.
• Assisted in developing and implementing operating procedures in conjunction with upper management.
• Implemented motivational programs resulting in decreasing attrition by 30%
• Developed and facilitated customer service, coaching, leadership, and communications training.
• Worked closely operations various projects for 20+ clients such as Time Warner, AT&T, and Bridgevine.